These terms apply to purchases from the Kinevo OÜ online shop at www.kinevo.ee. Please read them before placing an order. You can save or print them from this page.

Seller and scope
1. The seller is Kinevo OÜ (“Kinevo”), registry code 16759810 (Estonian Commercial Register); address Aia tn 4-21, 10111 Tallinn, Estonia; email info@kinevo.ee; telephone +372 5627 8860. Complaints can be sent to the same address.
2. Kinevo is not registered for VAT and has no VAT number.
3. These terms apply to contracts made through the online shop at www.kinevo.ee (the “shop”) and to custom orders agreed through the custom order form, email or Instagram. A consumer is a natural person who enters into a transaction unrelated to their independent business or professional activity.
4. Kinevo’s selling area is the 27 European Union member states, the United States (except Puerto Rico), Canada, Norway, Switzerland, Australia, New Zealand, Japan, Singapore, Malaysia and the United Arab Emirates. Goods are delivered only in these countries. Kinevo does not currently sell to any other country, including the United Kingdom. Delivery to parts of member states outside the EU customs or VAT area is possible only where checkout offers it.
5. The contract can be made in Estonian or English. If the texts differ, the language in which the consumer placed the order applies, and any doubt is interpreted in the consumer’s favour.
6. Kinevo may change these terms. The terms in force when the order was placed apply to the contract.
7. Kinevo does not follow a separate code of conduct.
Products and prices
1. The main characteristics and price of a product are shown on its product page.
2. Prices are in euros. Kinevo is not registered for VAT, so no VAT is added to prices and none is shown in the price or on the invoice. No VAT can be deducted or refunded. The price on the product page is the final price of the product, excluding delivery.
3. The delivery charge is added at checkout and depends on the destination country and delivery method. Before placing the order, the buyer sees the order total including delivery at checkout.
4. Outside the European Union, taxes and charges of the destination country may apply; see section 5.
5. Kinevo may change prices and product descriptions. A change does not affect an order already placed.
Placing an order and making the contract
1. To order, choose the product and its options, add it to the cart and go to checkout. At checkout, enter your contact and address details, choose a delivery method and a payment method, check the order, accept the terms and press the “Order and pay” button. You are then sent to make the payment.
2. Before pressing “Order and pay”, you can correct the details you entered at checkout and change the contents of the cart.
3. By pressing “Order and pay”, the buyer places an order that creates an obligation to pay.
4. Kinevo acknowledges receipt of the order by email without delay. The contract is made when the payment has been confirmed. If the payment fails, no contract is made.
5. After the contract is made, Kinevo keeps the order details (products, prices, delivery and payment method, buyer’s details). The buyer receives them by email, and a buyer with a user account can also see them in that account. Kinevo does not keep a separate copy of these terms for each order, and the version in force when an order was placed cannot be accessed through the shop. Please save or print the terms when you order.
6. If after the contract is made it becomes clear that Kinevo cannot deliver the goods, it informs the buyer without delay. The buyer may withdraw from the contract, and Kinevo then refunds the amount paid without delay. This does not limit the consumer’s statutory rights.
Payment
1. Orders are paid when placed, through Montonio, in euros only. The payment methods are bank link (banks in Estonia, Finland, Latvia, Lithuania and Poland), payment card and, in Finland, MobilePay. Checkout shows the methods available for the selected country.
2. Payment details are entered on Montonio’s payment page or in the bank’s environment. Kinevo does not see the buyer’s card details.
3. The invoice has no VAT line.
Delivery
1. Kinevo delivers the goods by the chosen delivery method either to the billing address entered at checkout or to the chosen parcel machine. A separate delivery address cannot currently be entered. An e-gift card is sent by email to the address given in the order.
2. The exact price for the selected address is shown at checkout before the order is placed. Delivery methods, prices and transit times are listed on the Shipping and returns page.
3. Most jewellery is made to order. The estimated dispatch time is shown on the product page and at checkout. It depends on order volume and is usually 3–14 calendar days. Transit time is added to this. Transit times are the carriers’ estimates of the expected time, not guarantees of arrival on a particular day; the latest delivery time is set out in section 5.4.
4. Kinevo delivers the goods without delay and no later than 30 calendar days after the contract is made, unless a different delivery time is clearly shown on the product page or at checkout before the order is placed. For delivery outside the European Union, the latest delivery time is 30 calendar days after the contract is made or, if later, the date worked out as follows: starting on the day after the contract is made, count the longest dispatch time shown when ordering in calendar days, then add, in working days, the upper transit figure for the destination and delivery method in the table on the Shipping and returns page at the time of ordering. Working days are Monday to Friday, excluding public holidays in Estonia and in the destination country. This limit binds Kinevo even though the transit times themselves are estimates.
5. If making or delivering the goods is delayed, Kinevo informs the buyer without delay. If the goods are not delivered by the time set out in section 5.4, a consumer may set a reasonable additional period and, once it has passed, withdraw from the contract. Kinevo then refunds the amount paid without delay. This does not limit the consumer’s other statutory rights.
6. The risk of accidental loss of or damage to the goods passes to a consumer when the goods come into the possession of the consumer or of a person named by the consumer, other than the carrier.
7. If a parcel comes back to Kinevo because the buyer gave a wrong address or did not collect the parcel within the time set by the carrier, Kinevo contacts the buyer. The buyer pays the cost of sending it again. This does not limit the right of withdrawal.
8. Customs duties and other import costs:
  1. Within the European Union no customs duties apply. This does not apply to parts of member states outside the EU customs or VAT area (for example Åland, the Canary Islands and French overseas territories): import charges may apply there, and the buyer pays them.
  2. Outside the European Union, except in the United States, the buyer pays any import duty, tax and clearance fee of the destination country. These are not included in the price or the delivery charge.
  3. For delivery to the United States, 12% of the order value is added to the delivery charge. Kinevo uses it to cover the US customs duty and handling, which it prepays when sending the parcel.
Right of withdrawal
1. This section applies to consumers. Sections 6.2–6.11 contain the model instructions on withdrawal.
2. You have the right to withdraw from this contract within 14 days without giving any reason.
3. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the goods in one order are delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
4. To exercise the right of withdrawal, you must inform us (Kinevo OÜ, Aia tn 4-21, 10111 Tallinn, Estonia; telephone +372 5627 8860; email info@kinevo.ee) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
5. You can also exercise your right of withdrawal online at https://kinevo.ee/en/withdrawal/. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
6. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
7. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
8. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
9. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. The return address is Kinevo OÜ, Aia tn 4-21, 10111 Tallinn, Estonia.
10. You will have to bear the direct cost of returning the goods.
11. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
12. To establish the nature, characteristics and functioning of the goods, you may handle and use them as you normally could in a shop. Having the original packaging is not a condition of withdrawal. Please pack the goods so that they are not damaged in transit.
13. Kinevo does not refund customs duties, taxes or fees that the buyer paid directly to a customs authority or carrier, because Kinevo did not receive them. The 12% US charge under section 5.8.3 is paid to Kinevo and is refunded in full on withdrawal.
14. The right of withdrawal does not apply to:
  1. a custom order, meaning goods made to the consumer’s personal needs or to specifications given by the consumer. A custom order is a piece whose design, measurements or personalisation (for example a name) has been individually agreed with the consumer through the custom order form, email or Instagram. Kinevo tells the consumer before such a contract is made that there is no right of withdrawal;
  2. a ticket to a workshop held on a set date.
15. The right of withdrawal applies to the regular products offered in the shop, including gift cards, products made after the order is placed and products whose colour or size the buyer chooses from the options offered in the shop.
16. For an e-gift card, the 14-day period runs from the day the card is sent to you by email, and nothing needs to be sent back. Kinevo refunds the amount paid as set out in section 6.7. If a gift card has already been used, only its unused balance is refunded, and the card is cancelled when the refund is made.
Goods that do not conform to the contract
1. If goods do not conform to the contract, a consumer can use the remedies provided by law. The right of withdrawal and the rights in case of non-conformity are separate rights.
2. Kinevo is liable for any non-conformity that appears within two years of the goods being handed over. If the goods are replaced, the period starts when the replacement is handed over. If the goods are repaired, the period starts again from the repair for the defect that was remedied.
3. A non-conformity that appears within one year of handover is presumed to have existed at handover, unless this presumption is incompatible with the nature of the goods or of the defect.
4. A consumer must give notice of the non-conformity within two months of becoming aware of it. Notice can be sent by email to info@kinevo.ee or by post to the address in section 1.1. Please include the order number, a description of the defect and, if possible, a photo.
5. A consumer may require the goods to be repaired or replaced. Kinevo bears the related costs, including postage. In the cases set out in law, a consumer may reduce the price or withdraw from the contract. On withdrawal for this reason, the consumer returns the goods at Kinevo’s expense.
6. Normal wear of the goods and damage caused by the buyer after handover are not a non-conformity.
7. Kinevo gives no commercial guarantee beyond the rights provided by law.
Complaints and disputes
1. Complaints can be sent by email to info@kinevo.ee or by post to the address in section 1.1. Kinevo replies to a complaint within 15 days.
2. If a dispute is not resolved, a consumer may apply to the Consumer Disputes Committee (Tarbijavaidluste komisjon): Endla 10A, 10122 Tallinn, Estonia; email avaldus@komisjon.ee; telephone +372 620 1707; ttja.ee/tarbijavaidluste-komisjon. The Committee resolves domestic and cross-border disputes with traders established in Estonia. Before applying, the consumer must have complained to Kinevo. The procedure is free of charge for the parties and is conducted in Estonian. The Committee’s decision is not binding on the consumer.
3. The contract is governed by Estonian law. This does not deprive a consumer of the protection of the mandatory provisions of the law of the consumer’s country of residence.
4. A consumer may go to court as provided by law.
Personal data
1. The privacy policy describes how personal data is processed.

Annex. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Kinevo OÜ, Aia tn 4-21, 10111 Tallinn, Estonia; info@kinevo.ee
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

(*) Delete as appropriate.